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A way out of desaster Thanks very much for pointing me to the setup software, I was able to download it and proceeded to install it. However, the installation hangs at the point where I physically connect the Maxtor drive. Did you actually get a prompt for a password after installing the setup software and connecting the hard drive? It looks to me like the setup software cannot detect the drive just like Windows doesn't because the drive is locked and so it just keeps trying to access the Maxtor external drive and gets nowhere. Is there really a point where the software realizes the drive is locked and asks for the password?

I have been avoiding using mrzinguy's more drastic solution its like kicking down the door of your house when you lock yourself out as I hate to rip the drive apart. However, I am beginning to think I may have no other choice. Before I take that approach, however, I am hoping there is something I am missing when installing the setup software.

Anyone have any ideas? Cannot Complete Install. Whoever had the brilliant idea of putting the unlocking software on the locking device should be shot. Kinda like buying a safe with the keys inside. Anyway, the files are about MB, but the Adobe Reader folders that is included takes up about MB, but I don't know if the setup will work without them.

I've got it if you want it.

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Is there actually a separate software for unlocking the drive in the software that comes with the drive that is separate from the setup software? I don't recall. If there is, then I would truly appreciate your offer to zip and send it to me. Otherwise, I am thinking I need to find someone locally who has one of these drives with the software already installed on their PC and take my drive to them and unlock it.

I agree with you about Maxtor's brilliant ploy of putting the unlocking software on the locked device In any case, if you can provide software specifically for unlocking the device that would be great. According to the literature, the software should be available at the Maxtor site.

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Unfortunately, the support has moved to Seagate because of the buy-out, so it may be a case of getting lost in the shuffle. If you can find someone else with the software, that would be the quickest way. Once unlocked, the drive will reveal itself to any system just like a flash drive. If you don't have the software, the password dialog box obviously cannot appear. Have you verified that the drive has been detected? It should show up in device manager when plugged in, even though it does not show up in My Computer.

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I do not believe that there is a separate install for just the unlocking sequence. It appears to be part of the rather large setup. I can try to find out for certain when I get home.

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An unlock dialog box never appears, it just sits at the dialog box that detects the drive. The drive shows up in Device Manager correctly but does not appear in My Computer and I can hear the drive whirring but again no password dialog box appears. I suspect this may be because the setup software was not designed for a locked drive as the drive ships in an unlocked state.

My other alternative is to find someone with a Maxtor drive that has the software already installed and trying to unlock the drive using their computer. Hallelujah, Seagate finally responded to my inquiry. They asked for a serial number and when I provided it, I told them that I had already downloaded and installed the software but that it kept hanging at the point that it detected the device.

They responded that they did not know where I got the software because it was not available on their public website which I knew. Thank you to everyone for all their ideas. I also suggested to Seagate that they insert a warning to make a back up of the software to CD immediately after installation of the driver and setup software which I don't know whether they will heed or not. The Software Must be Serial Specific. Hi, I have a problem similar to what you had before.

Instead of waiting for a week for Seagate's response can you share the link to the software that Seagate gave you? I think its not serial specific but rather production revision specific. Hi sharky, Not sure which size drive you have or production version, as you say, but here is the entire text of the message I got from Seagate: Therefore please refer to the below link and download the software. Please disconnect the drive when you install the software.

In addition, that is normal if the drive was locked, you won't be able to see the drive in My Computer. In order to allow us to deal with all enquiries as efficiently and accurately as possible we would ask that you include any previous emails when replying to us.

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They did apologize for taking so long to respond to me and said they had some kind of server problem so you may get a much faster response than I did. Good luck!!!

Maxtor OneTouch III - Free download and software reviews - CNET

Here is the link I received from Seagate. Could someone please post the link for the unlocking software. Talking of Locked.. I don't have disc to do so, Can you have me how find the disc to install in my computer? What does it want to install?

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